We accept Visa, Mastercard, American Express, Discover, PayPal, ShopPay, Google Pay and Venmo. All international orders (outside the US) must use PayPal for payment. We can only process international orders that are digital programs only. Please reach out to our customer service team at info@jjvirgin.com and they will be happy to assist you. 

Yes, you can join our VIP Power Rewards program by setting up an account here. VIPs get exclusive access to special sale events and promotions that we don’t advertise anywhere else, and also earn JJ Power Points with every purchase, redeemable for gift cards and free items from the Reignite Wellness store.

Shoppers earn JJ Power Points as part of our customer-loyalty VIP program. It is free to join and enrollment is automatic when you create a store account. You must be logged in to your JJ Virgin account to view your points. (Pro tip: You will earn 500 free JJ Power Points every year on your birthday simply by adding your birth date to your account.)

Points are awarded for different actions, including initial enrollment (500 points), Instagram follow (200 points), Facebook shares (100 points), tweets (50 points), and purchasing products in the online store (2 points for every $1 spent).

Currently, JJ Power Points may be redeemed for the following:

• 400 JJ Power Points: $5 gift card 

• 500 JJ Power Points: Free shipping

• 750 JJ Power Points: $10 gift card

• 900 JJ Power Points: Extra 10% off first Subscribe & Thrive order 

• 1,000 JJ Power Points: Free book: The Virgin Diet Cookbook

• 1,200 JJ Power Points: $25 gift card 

• 1,500 JJ Power Points: Free 15-Serving All-In-One Shake (your choice of flavor and protein type) 

• 1,800 JJ Power Points: Free box of bars (your choice of flavor) 

• 2,500 JJ Power Points: Free 30-Serving All-In-One Shake (your choice of flavor and protein type)

Sign up today and start earning free rewards!

Our entire team’s commitment is to empower you to take your health into your own hands. Shopping is risk-free with my 60-day, 100%-satisfaction guarantee on all of my products.

If you are unsatisfied with your purchase for any reason, it may be returned to us within 60 days of purchase for a full refund. You are responsible for any return shipping fees. Please contact our helpful customer-support team who will help you in expediting your return and refund.

Please note: Online programs are backed by a 7-day, 100% satisfaction guarantee. If you need assistance, please email info@jjvirgin.com.

Thank you so much for trusting us to come along on your health journey, we are here for you!

If you have questions about a product or program, our Customer Support team is happy to help. They can be reached via the following channels: 

Email: info@jjvirgin.com (Will receive the quickest response)

Phone: (760) 202-8090

All orders $99 and over will receive free shipping within the contiguous United States. If shipping to Alaska or Hawaii, additional shipping charges will apply.

Orders under $99 = $9.95 Flat Rate Shipping

Orders $99 and over = FREE Shipping within the contiguous United States. (If shipping to Alaska or Hawaii, additional shipping charges will apply.) 

Shipping rates and fees are calculated on order totals after coupons and discounts and before taxes on qualifying items.

Please allow 3-5 business days for processing and shipping (average shipping times may be delayed during the holiday season), unless otherwise specified. 

We are unable to ship shakes, bars, and supplements to APO/FPO addresses, Puerto Rico (PR), or international addresses. Shakes, bars, and supplements are available to ship to United States addresses only. 

All online programs, digital courses, eBooks, and educational products that do not require physical shipping may be purchased internationally using PayPal. Please contact our customer support team at info@jjvirgin.com for more assistance.

You can track your order here using the shipment tracking number that was emailed to you following your purchase. If you have any questions regarding your order, please contact our Customer Support team at info@jjvirgin.com.

Auto-ship subscriptions allow you to save additional money on your purchase and eliminate the hassle of remembering to place a new order every month. 

Simply select "Subscribe" on the product page to automatically save 10% on every order. Choose your quantity and how often you would like your product(s) delivered: every 1 month, 2 months, or 3 months. 

Add as many items as you'd like to your subscription and enjoy free shipping on all orders $99 and over.

Need to make a change? Manage your subscriptions or cancel at any time by logging in to your account in the JJ Virgin online store.

If you need help managing your subscription, please feel free to reach out to our Customer Support team info@jjvirgin.com - we are happy to help.

If you would like to add a product to an existing subscription and would like to combine orders:

• Log in and click on Account > Manage Subscriptions > Upcoming Orders

• Select the order you want to combine

• Select the same upcoming order date as your other subscription(s) and click Update Next Order

• Refresh your Upcoming Orders page to confirm your subscriptions are combined to ship on the same date.

You are also welcome to reach out to our team at info@jjvirgin.com to combine subscriptions for you.

Navidium Shipping Insurance is a service that protects your order from loss, damage, or theft during transit. By opting for this service, you ensure that your package is fully covered, and in case anything happens, we will quickly replace your items or issue a refund.

Navidium Shipping Protection will be automatically included in your order at the cart page and can be easily removed by toggling the option off either on the cart page or during checkout.

Navidium Shipping Insurance costs 2% of your order total. The minimum fee is $0.75, and the maximum is $74.25, regardless of order size.

If you experience an issue with your package, simply contact our Customer Support team with your order number and tracking details. We will verify your claim and either reship your order or issue a refund.

If you choose not to purchase insurance and your package is lost, damaged, or stolen, we will do our best to assist you. However, options may be limited to filing a claim with the carrier or offering a partial refund or store credit.

Yes, if your package is insured and lost, you can choose to either receive a replacement or get a full refund.

Once your claim is verified, we aim to process and ship your replacement order as quickly as possible. We strive to minimize any delays.

If only a portion of your order is missing, please contact Customer Support. We will verify the missing items and send out replacements for those specific items.